Legal
Refund Policy
Last updated
Cabo Hospitality LLC is the merchant of record for online sales across our brands. If you are looking at a charge from us, you are in the right place.
Why our name is on your statement
Every one of our brands takes payment through Cabo Hospitality LLC. Whichever site you bought from, the charge reads as this company — so a card statement you do not recognise is very often a booking, a pass or an order from one of the brands below.
If that is all you needed to know, no further action is required. If you want the purchase reviewed, read on.
Which terms apply to your purchase
What you are entitled to depends on what you bought, and each brand publishes its own terms — a table deposit is not a membership and does not behave like one. Those are the terms you agreed to at checkout, and they are the ones that decide the outcome:
How to ask for one
Write to info@cabohospitality.com with the name on the booking or order and roughly when you bought. You do not need the order number, though it helps.
We would rather you came to us than to your bank. A chargeback takes weeks, costs us a fee whether or not it succeeds, and we can usually resolve the thing itself faster than the dispute would take.
Where a refund is due, it is returned to the card that paid. Your bank decides how quickly it lands.
Deposits
Where one of our venues takes a deposit to hold a table, that deposit is credited against what you spend there. It is not a separate booking fee. What happens if your plans change is set out in that venue’s own cancellation terms, linked above.
